frequently asked questions

What areas do you serve? Is there a travel fee?
We serve the entire Denver Metro area and up to 1 hour outside of our base in Denver, Colorado. We can also travel outside this radius in certain cases, so feel free to inquire.

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Travel fee:
The first 15 miles from our base in Denver are included. For additional mileage, a fee of $1 per mile (for 4 trips) applies. Example: If you are located 32 miles away, the travel fee would be $68 (17 extra miles x 4 trips = $68).
 

How are payments made?
A non-refundable $200 deposit is required to book your party (via Venmo, Zelle, or credit card; a 3% fee applies to credit card payments). The remaining balance is due one week before your party. After final payment, the guest count cannot be reduced, and no refunds are given for no-shows. You may add guests for an additional fee, up to a week before the event, based on availability.

 

A $100 refundable damage deposit is required ($150 for DIY setups), which will be returned within 48 hours of pickup if everything is in the same condition. Damaged, broken, or missing items will be deducted from the deposit, and any damage exceeding $100 will incur an additional charge.

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Rush fee:  $75 rush fee applies for parties booked within 7 days of the event date.

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Guest Add On Fee:  $75 "last-minute" fee applies  per additional guest, depending on availability, if you need to add guests within 7 days of the event, 

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What is your cancellation policy?If you cancel within 7 days of your event, the full payment is forfeited. Cancellations made more than 7 days in advance will result in a loss of the $200 retainer. We will work with you to reschedule your party, subject to availability, and you have up to one year from your original party date to reschedule.

 

What if you don’t have the theme or add-on I want?
We want to help you bring your party ideas to life! If you have an idea in mind that we do not currently have on our website, please reach out and let us know what you’re thinking. We will do our best to make it happen. Themes outside of our core inventory will be subject to a fee. 

 

What is your guest count policy?
At booking, please provide an estimated guest count, including the guest(s) of honor. A week before your party, we’ll confirm the final guest count and collect the remaining balance. Once the final payment is made, no refunds will be given for unanticipated absences. If you need to add guests within 7 days of the event, a $75 "last-minute" fee will apply per additional guest, depending on availability.

 

What are the tent setup dimensions?

• For 5 tents or fewer (with twin air mattresses), the setup footprint is 75"l x 39"w, with tent heights ranging from 4 to 8 feet.

• For 6 or more tents (with twin slim air mattresses), the footprint is 73"l x 26"w, with tent heights ranging from 4 to 8 feet.

Please measure your space before booking to ensure it accommodates the number of tents reserved. We cannot issue refunds if we are unable to fit the reserved tents into your space. We can configure the tents in various layouts to suit your space needs.

 

How long is the rental period?
The rental period is approximately 24 hours, give or take depending on staff availability for pick up. Time extensions can be considered for an additional price of $30 per tent, per night, subject to availability.

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DIY rental period is approximately 48 hours and all items must be returned within that timeframe to avoid being charged in full for all items.  

 

How long does setup and takedown take?
Setup typically takes 1.5 to 2 hours, depending on the size of the party and add-ons. Takedown takes about 30 minutes to 1 hour.

 

Does Glamp + Gather Co. facilitate the party?
We handle the delivery and setup of tents and decor, but it’s the host’s responsibility to supervise and facilitate the party.

 

Do you provide food and drinks?

We do not provide food or drinks, but we’re happy to offer recommendations for local vendors. 

 

What do I need to do before you arrive?
Please ensure the space is clean and cleared of any furniture. If there’s snow or ice on the ground, please make sure the path to your door is shoveled and de-iced for safety. 

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What do party guests need to bring?Due to hygiene restrictions, all guests are required to bring their own sleeping pillows, as we only provide decorative pillows for the setup. Sleeping pillows can be purchased as an add-on. We provide fleece blankets, but during colder months, guests may want to bring additional blankets.